Last updated: October 22, 2026
Thank you for shopping with SilentGuard. This Shipping Policy explains where we ship, how long it takes and what to do if something goes wrong with your delivery.
Where we ship
We currently ship to the United States, Canada and the United Kingdom. We are not able to ship to other countries at this time.
Shipping cost
Shipping is free on every order to all three countries, with no minimum purchase and no hidden handling fees:
- United States: USPS Free Express Shipping
- Canada: Free Shipping
- United Kingdom: Free Shipping with Royal Mail
Processing time
Orders are processed and handed to the carrier within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed after 12:00 PM Mountain Time, or on a weekend or holiday, begin processing the next business day.
Delivery time
- United States: most orders arrive within 5–7 days of the order date.
- Canada: most orders arrive within 5–6 business days.
- United Kingdom: most orders arrive within 3–5 business days.
These are estimates, not guarantees: carrier delays, customs checks, severe weather, peak seasons and remote locations can add a few days. The estimated delivery window shown on our product page is calculated from the date you place your order.
Currency, taxes and duties
Prices for Canada and the United Kingdom are shown in your local currency (CAD or GBP) and converted from our U.S. dollar prices. Depending on your order value and local rules, your customs authority may charge import taxes or duties. Any taxes collected by us are shown at checkout before you pay.
Order tracking
As soon as your order ships, we will email you a shipping confirmation with your tracking number and a link to follow your package. Tracking can take up to 24–48 hours to show its first scan. You can also check your order on our Track Your Order page.
Multiple packages
Larger orders may ship in more than one package. If that happens, you will receive a tracking number for each package.
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. If you notice a mistake, email us at support@trysilentguard.com within 12 hours of placing your order and we will do our best to update it before it ships. We are not responsible for orders delivered to an incorrect address provided at checkout, but we will help you work with the carrier to recover the package.
Lost, stolen or delayed packages
If your tracking has not updated for 7 days, shows delivered but you cannot find the package, or your order has not arrived within 14 days of the order date, contact us at support@trysilentguard.com with your order number. Please check with neighbors and around your property first, as carriers sometimes leave packages in a safe spot nearby. We will open a claim with the carrier and, where the package cannot be recovered, send a replacement or issue a refund. Please report missing packages within 30 days of the order date.
Damaged on arrival
If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the package and the product. We will send a free replacement or issue a refund. See our Return and Refund Policy for details.
Contact
Questions about shipping? Email support@trysilentguard.com. Our support team is available Monday–Friday, 9:00 AM–5:00 PM Mountain Time, and replies within 1 business day.